Customer Service Letter to Alpine USA

3 weeks ago, I called to have a replacement wire sent out for my Alpine iDA-X100M head unit for the USB cable (approximately 3-4 feet long).

After speaking to customer service, I was advised to send an email to this address with my Crutchfield order information (which I sent from xxxxxxxxxx@gmail.com). After emailing the information, I received an email that said "This will ship to you today" - Right on, great customer service! (I thought).

I received the replacement wire 2 weeks ago, unfortunately...it was the wrong part of the wire (the part you sent as a replacement was not the part of the wire that was broken). As I had previously mentioned on my call, the connection that is broken is on the end of the wire that attaches directly to the back of the head unit. I believe this would be considered the USB cable (which has a lock-screw on the the end that connects to the head unit and is approximately 3-4 feet long) - this is the piece that I require, because the connector at the opposite end of the USB cable is damaged and the piece you sent me does not correct the broken issue.

Last week, I called in on 6/22 and spoke to a gentleman in Parts Customer Support, and explained my issue. He went in and retrieved the second email which I had sent to this same address, which no one had responded to in over a week (you can imagine my surprise as the first email was responded to from your company within an hour!) - Keep in mind I spent about 2 months researching which company I wanted to do business with and with products I wanted to install in my new boat. I selected Alpine because I believe them to offer the BEST product AND the BEST customer service! After speaking with him, he said "I'll take care of this for you"...but no email, and no package arrived.

Fast-forward to yesterday (6/29), I called and spoke to Customer Support, who then transferred me to Chandra. She informed me that she needed a copy of the receipt and stated that I was not anywhere in the system. I was surprised because I had already dealt with this department on 2 separate occasions and even received a shipment (of the wrong part) from your company. She was very nice and transferred me back to parts Customer Support. I spoke to a gentleman there who said he needed the copy and could get it handled. I understand that there are specific processes that need to be followed, but I sent 3 additional emails requesting the part be sent and I received zero response! In the future, a simple email reply stating "If you could please include a FULL copy of your receipt, we'll get this handled!"

As the Inside Sales Director at Dealer.com, we work with thousands of automotive dealers and OEM manufacturers and our company thrives on 100% customer satisfaction. I shouldn't have to tell Alpine USA how important customer service is in this day and age ;)

Attached you will find my full receipt - could you kindly mail me a replacement cable so I can enjoy my $400 investment other than using the FM radio? Again, I will call to confirm that someone has received this email shortly. If I need to pay for anything...that's cool too. The boating season is only SOOO long here in Vermont :)

F you, Pine Street

F you, Pine Street. You are the worst street in this city. You should be ashamed of yourself.

Am I SURPRISED that after the work crews spent the last 2 months chewing up the SAME 200 yards of street, that the City of Burlington decides to just LEAVE it all fucked up??? Not at all. In fact, I have a running bet with co-workers that it will never get repaved, but instead be under constant construction (similar to most airports with the exception of BTV!). I nominate we change the name of Pine Street to "RollerCoaster Road" because that's what it feels like now...with all these 'whoop-dee-doo's' and shit, I just toss my hands in the air and scream "WHEEEE!!" and hope I don't chip my teeth on the steering wheel and I bobble-head-doll my way to work.

The water main breaks every other month! Even after they fixed it the first time (THIS time around), it STILL broke AGAIN...so they moved the backhoes and workcrew down to the start all over, and so goes the routine. Guaranteed you'll soon see a small puddle of water that turns to a trickle that turns to a hole that turns to a HORRIBLY PATCHED P.O.S. asphalt quilt in the SAME place that they already fixed last week/last month/last year.

Please...City of Burlington and our trusted City Engineers...put some F'n effort into fixing our roads (and maybe even WIDENING them and adding a center turn lane here or there so we don't have to swerve and/or run into our fellow Vermonters trying to turn into our place of work so we can make a local living, pay some local bills, buy some local products, and take our locally-purchased broken-ass cars to local dealers to have them realigned and refitted with new tires that we'll blow out on the shitty winter potholes).

And yes...spell-check haters, that IS how you spell whoop-dee-doo.